I have bought a ticket for the lottery but I have not yet received my ticket by email.
If you have not received your ticket we would ask you to please fill out this form and one of the team will get your ticket sent out to you. By using this form it allows us to capture all of the information we need to be able to rectify the issue quickly. Please note, our aim is to respond to emails in 2 working days.
I have just received my ticket and I have noticed that there is an error on the ticket, how do I get the error fixed?
If you notice that there is a discrepency with your tickets, please fill out this form and one of the team will rectify the error and will get back in touch with you to let you know that the error has been fixed.
Please note that all tickets purchased must, and will, stay in the name of the purchaser.
I can't find my preverification email, how do I set my account up?
If you have bought a ticket in the past few years and have told us that you would like to hear about future lotteries and raffles you can click here. Enter your email in the box and it will send you a verification message to allow you to set up your account.
I need help setting up my preverified account
We have created a quick video showing you how to set you account up, click here to watch it
Are some of your details incorrect and you can't change them?
There are some elements of your account that you are unable to change, in accordance with our gambling permit. To change some of the details that are greyed out, please fill in this form and one of the team will get in touch and get your details updated.
I used to get a code, does that code still work?
To make the process simpler for all purchasers we have removed the codes and have created a member area which will allow you to quickly check out with your details, to set up an account click here
I haven't bought before how do I set up an account?
If this is your first time buying a Lottery ticket you will be unable to set up an account and we will require you to either purchase a ticket using YOTI or in person when we start these.